Your information
Privacy Policy
What information do you provide when requesting a vehicle offer?
You provide contact details, vehicle information and the vehicle’s collection location when you make an enquiry. The calculator asks about the year, make, model, condition, mileage and ownership documents, together with your name, phone number, email address and location details.
Your enquiry can also include information you send by email. Provide the information needed to explain the vehicle and your request. Avoid including unrelated identity documents, payment-card details or other sensitive information in a general message.
Why do we use your enquiry information?
We use the information to assess your vehicle enquiry, contact you about an offer and discuss collection. If you accept a purchase, the information supports the agreed sale and pickup. Sending an enquiry starts a conversation; it does not confirm a purchase or appointment.
Where do we keep vehicle enquiries?
We keep vehicle enquiries in a customer relationship management system, or CRM, and in email. These records contain the details you provide and communications about the enquiry. Our CRM provider is based in the United States. Information processed outside Canada may be subject to the laws of the country where it is handled.
How long do we retain enquiry information?
Our planned CRM retention period for vehicle enquiries is two years from submission. Email correspondence is stored separately and remains in our mailbox until deleted. The CRM retention period does not automatically delete email copies.
You can contact us at contact@cashforacar.ca to request deletion of information associated with your enquiry. Identify the enquiry so that we can locate the relevant records.
Who receives information needed for the service?
We share relevant contact, vehicle and location details with the business handling the vehicle assessment and collection. That business uses the details to contact you about the requested service. This sharing is part of handling the enquiry you ask us to arrange.
What website statistics tools are included?
This website does not currently load analytics or visitor statistics tools.
How can you raise a privacy request?
Email contact@cashforacar.ca to ask about information linked to your enquiry, request a correction or raise a privacy concern. Identify the enquiry and explain your request. You can also ask about access, deletion or changing your contact preferences through that address.